Frequently Asked Questions
Last Updated: November 5, 2026
What does suicos sell?
We offer organizer trays, decorative vases, storage baskets and desk organizers. Compare the individual listing for size, material, selected option and purchase unit.
Do you manufacture these products?
We are an independent online retailer. Unless expressly stated, we do not manufacture products or claim third-party affiliation or endorsement.
Where do you ship?
The 50 United States and Washington, DC. No international, U.S. territory or APO/FPO/DPO service. Alaska and Hawaii are included. Contact us about PO Box eligibility for your item.
How much is shipping?
Standard shipping is free with no minimum order within our service area.
How long is processing?
Usually 1–2 business days after acceptance and payment verification, Monday–Friday excluding U.S. federal holidays.
When should my order arrive?
Estimated transit is 2–4 business days after dispatch, for an estimated total of 3–6 business days including processing. These are estimates, not guarantees. If dispatch is delayed, we explain the revised timing and offer acceptance or cancellation with prompt refund.
How can I track an order?
Use the tracking details sent after dispatch when available. Scans can take time to appear; contact us if tracking stalls or a delivered parcel cannot be found.
Can I cancel or change an order?
Contact us immediately. If still unshipped and cancellation is possible, we cancel and initiate a prompt refund to the original method. The return-inspection timeline does not apply. After dispatch, follow the return process.
What is eligible for return?
Request within 30 calendar days after delivery. Change-of-mind items must be unused, undamaged and include accessories. Defective, damaged, incorrect, incomplete or materially misdescribed goods are reviewed without limiting legal rights.
How do I request a return?
Email your order number, item and reason. We provide approval, the correct destination and instructions. Do not send returns to the correspondence address without instructions.
Who pays return shipping?
We pay eligible approved return shipping and provide a prepaid label. Keep your receipt and tracking.
Is there a restocking fee?
No. We do not charge a restocking fee.
Can I exchange an item?
We do not offer exchanges. Request an eligible return and place a separate order for a different item.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if something arrives damaged, incorrect or missing?
Contact us promptly with your order number and a description; photographs may help. Keep the item and packaging when possible while we explain the remedy and any prepaid return steps.
How can I pay?
USD checkout displays the methods available for your specific order and the full total. Available payment methods, if any, are shown at checkout before you place an order. Wallet support and footer icons do not guarantee availability on every device or order. Never email full card details, CVV or passwords.
How can I manage advertising cookies?
Use the available Shopify privacy controls, browser settings and Your Privacy Choices. If Google advertising or analytics tools are used, the Privacy Policy explains the information they may process and the choices available to you. Reading a notice or closing a banner does not constitute consent.
How do I make a privacy request?
Use Your Privacy Choices or email support with “Privacy request.” Rights depend on applicable law; we may verify identity/agent authority. To appeal an eligible declined request, email “Privacy appeal” and identify the decision. See Privacy Policy for details.
How do I contact support?
Email support@suicos.com or call +1 (520) 756-9809. Our correspondence address is 1482 E Avenida Isabela, Casa Grande, Arizona, 85122, US; it is not a store or automatic return destination.
How do I choose a Suicos tray?
The beige ceramic organizer tray is listed at 7 × 3.5 × 0.78 inches. Compare that footprint with the surface and check the specific product page for materials and included quantity.
Are all Suicos vases suitable for water?
Water tightness is not confirmed across the catalog. One slim glass vase is listed at 1.37 × 1.96 × 7.87 inches; check its opening and ask us before using it with water.
Is the steel basket a large storage bin?
A shallow steel basket is listed at 10.9 × 10.9 × 2.8 inches. Check its depth and the individual listing; no load limit is claimed.
Contact suicos
Email: support@suicos.com
Phone: +1 (520) 756-9809
Mailing address: 1482 E Avenida Isabela, Casa Grande, Arizona, 85122, US. This is a correspondence address, not a retail store, pickup location, or authorized return destination. Contact us before sending a return.